Moscow. Tarnyj proezd 11


The warranty period shall mean the period during which the customer, having discovered a shortage of goods, shall have the right to require the seller or manufacturer to take measures to eliminate the defect. The seller must eliminate the defects if it is not proved that they arose as a result of violations by the buyer of the operating rules.

At what point shall the warranty begin?

  • from the moment of goods transfer to the consumer, unless otherwise specified in the contract;

  • if it is not possible to establish the day of purchase, then the guarantee starts from the time of manufacture;

  • for seasonal goods, the guarantee starts from the moment the season begins;

  • when ordering goods from an online store, the warranty begins on the day of delivery.

Warranty service shall include:

  • elimination of defects in certified service centers;

  • exchange for similar goods without surcharge;

  • exchange for similar goods with a surcharge;

  • return of goods and transfer of funds to the buyer's account.

Rules for the exchange and return of goods:

Exchange and return of goods of good quality

The seller shall guarantee that the buyer can refuse the goods of good quality within 7 days from the date of purchase of the goods if:

  • the goods have not been put into operation and have a resalable condition, are in packaging with all labels, and there are also documents for the purchase of goods;

  • the goods are not included in the list of products of good quality, not subject to return and exchange.

The buyer shall have the right to exchange goods of good quality for another offer of goods or other goods that are identical in value or for another product with a surcharge or refund of the price difference.

Exchange and return of goods of low quality

If the buyer has discovered defects in the goods after purchase, he/she may request a replacement from the seller. Replacement must be made within 7 days from the date of the request. If an expert examination is scheduled for the conformity of the goods with the specified standards, the exchange must be made within 20 days.

Technically sophisticated goods of low quality shall be replaced with goods of the same brand or with similar goods of a different brand with a translation of the cost. The return shall be made by canceling the contract of sale and returning the sum in the amount of the value of the goods.


The refund period depends on the type of payment that the buyer initially chose.

In cash, a refund shall be made at the checkout no later than 10 days after the buyer submits a return request.

The cost of goods is credited to the customer’s card, if cashless payment was used; it occurs immediately after receiving a request from the buyer.

When using electronic payment systems, a refund shall be made to the electronic account within 10 calendar days.